Exchange and Return Policy

JANAINA ESCOSSIO CARVALHO UNIPESSOAL LDA, trading as SOUL UNIKA, aiming to promote transparency in its commercial practices and safeguard consumer rights, establishes the following exchange and return policy, in accordance with current legislation.

1. Exchanges and Returns

The customer may exchange or return items purchased from the SOUL UNIKA online store within 14 consecutive days, counting from the date of receipt of the order at the indicated address.

To do so, they must contact the company beforehand via email at devolucoes@unika.com.pt, and must have the order details (order number and invoice) at hand.

Items to be exchanged or returned must:

• Be in perfect condition, with no signs of use;

• Be complete and properly packaged in their original packaging;

• Not show any manipulation beyond what is necessary to verify the nature, characteristics, and functioning of the item.

The customer will be responsible for any depreciation of the goods resulting from improper handling.

Shipping Costs

Shipping costs associated with returns or exchanges are the sole responsibility of the customer, except in cases of defective items or incorrect shipments.

2. Defective or Damaged Items

If, upon receipt, the item is defective, damaged, or has an incorrect size, the customer must report the situation within a maximum of 14 days, sending:

• A photograph of the item in question;

• The order number and the respective invoice.

The communication must be made by email to: devolucoes@unika.com.pt

Items should be sent to the following address:

SOUL UNIKA
MAR Shopping Commercial Center
Avenida Doutor Óscar Lopes, Floor 1, Shop 1087
4450-337 Matosinhos e Leça da Palmeira – Portugal

3. Right of Free Resolution

In accordance with the legislation applicable to distance contracts, the customer has the right to free resolution of the contract, being able to return products within 14 calendar days, without needing to state a reason.

Deadlines and Conditions

• The 14-day period counts from the day following the receipt of the order.

• To exercise the right of free resolution, the customer must communicate their decision through an unequivocal statement, which must include:

  • Customer's full name and address;

  • Order number and date;

  • Invoice/receipt number;

  • Reference(s) and quantity of items to be returned;

  • Signature (only if communication is by letter).

Methods of Communication

The customer can communicate the resolution of the contract:

• By mail, to:
  SOUL UNIKA
  MAR Shopping Commercial Center
  Avenida Doutor Óscar Lopes, Floor 1, Shop 1087
  4450-337 Matosinhos e Leça da Palmeira – Portugal

• By email: devolucoes@unika.com.pt

The deadline will be considered met if the communication is sent before the end of the 14-day period.

4. Effects of Free Resolution

In case of contract resolution:

• All payments made by the customer will be reimbursed, including delivery costs (except additional costs resulting from choosing a shipping method different from the standard shipping offered by SOUL UNIKA).

• The refund will be made using the same payment method used in the initial transaction, unless otherwise agreed.

• The company may withhold the refund until the returned goods are received or proof of shipment is provided, whichever occurs first.

• The customer must return the goods without undue delay and, at the latest, within 14 days after communicating the free resolution. The deadline will be respected if the return is made before its expiry.

• The customer must bear the direct costs of the return.

Conditions for Return

Returned goods must:

• Not have been used or altered;

• Maintain their original characteristics and intact packaging (except what is necessary for inspection);

• Be complete and properly packaged in their original packaging.

The customer is responsible for any depreciation of the goods resulting from improper handling.