Terms and Conditions
Who we are
These Terms and Conditions regulate the sale of products through the SOUL UNIKA online store. The online store is managed by JANAINA ESCOSSIO CARVALHO UNIPESSOAL LDA, with Tax ID 517366789, legal representative of the SOUL UNIKA brand and online store, with headquarters at Centro Comercial Capitólio, Bloco C, Loja 32 R/C, Avenida de França, nº 256, 4050-276 Porto.
For the purposes of these Terms and Conditions:
The use of the online store and the purchase of SOUL UNIKA products imply knowledge, understanding, and acceptance of these Terms and Conditions.
1. Registration
The customer can place an order with or without prior registration in the online store. To register, they must fill out the existing form and accept the Privacy Policy.
Even without registration, it is necessary to provide the essential data for order processing and accept the Privacy Policy of SOUL UNIKA.
2. SOUL UNIKA Products
The online store is intended for all customers who wish to purchase SOUL UNIKA products, being available 24 hours a day, 7 days a week.
The characteristics of the products are available on their respective detail page.
SOUL UNIKA reserves the right to change the information presented at any time, including prices, offers, promotions, and commercial conditions.
3. Online Orders
The purchase process includes the following steps:
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Choose the products and add them to the shopping cart.
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Proceed to registration or direct purchase (without registration), filling in the requested data.
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Review and confirm the order.
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Make the payment.
After completing the purchase, the customer will receive a confirmation email with the order details. Delivery will be made by the logistics operator to the indicated address.
Order cancellation or rejection
SOUL UNIKA reserves the right not to accept or cancel orders in the following cases:
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Product out of stock;
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Payment failure or non-confirmation;
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Incorrect or unverifiable order data;
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Obvious pricing error;
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Impossibility of delivery to the provided address.
International orders
Orders outside Portugal may be subject to local taxes, customs duties, or VAT at the rate of the destination country. These costs are the responsibility of the customer.
4. Prices
The prices presented include VAT at the legal rate in force and are indicated in Euros (€).
The price applied to the purchase will be the one displayed at the time of order confirmation. SOUL UNIKA reserves the right to change prices without prior notice.
If an obvious pricing error is detected, both the customer and SOUL UNIKA may cancel the order until dispatch.
The final price includes the value of the products, VAT, and shipping costs.
5. Payment Methods
SOUL UNIKA provides the following payment methods:
No other payment methods are accepted. SOUL UNIKA assumes no responsibility for payments made by unauthorized means.
6. Shipping and Delivery
The shipping cost will be presented at checkout.
Orders are shipped from Monday to Friday, with the exception of holidays.
Delivery times for Portugal:
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5 to 10 business days, except during high-volume periods (sales, campaigns, Christmas, etc.).
In case of stock unavailability, the customer will be informed, and the amount paid will be refunded within a maximum period of 15 days.
If the carrier cannot make the delivery, the customer will be contacted to reschedule.
Receipt of order
The customer must inspect the packaging upon delivery. If visible damage is detected, they must refuse the order and immediately notify SOUL UNIKA by email: geral@unika.com.pt, preferably with photographs.
If the customer does not receive the order within a maximum of 15 business days after payment, they should contact SOUL UNIKA.
Delivery is considered completed upon signing the proof of receipt.
7. Right of Withdrawal, Cancellations, Exchanges and Returns
The conditions applicable to the right of withdrawal, order cancellations, exchanges, and returns are detailed in the Exchanges and Returns Policy, available here.
8. Product Quality
SOUL UNIKA does not sell second-hand or defective products. The essential characteristics of each item are available on its respective detail page.
The colors and details of the products presented may vary due to the customer's monitor or device settings.
9. Warranty
Products sold by SOUL UNIKA benefit from the legal warranty of conformity in accordance with current legislation.
10. Exclusion and Limitation of Liability
SOUL UNIKA does not guarantee the continuous availability of the online store, and may temporarily suspend or disable access for technical or maintenance reasons.
SOUL UNIKA will not be liable for any damages resulting from force majeure situations, such as:
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Strikes, interruptions in energy, telecommunications, or transport services;
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Fires, floods, or natural disasters;
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Delays by suppliers or carriers;
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Unforeseen legislative or administrative changes.
11. Changes to Terms and Conditions
SOUL UNIKA reserves the right to change these Terms and Conditions at any time. Changes will be published on the website and apply to future transactions.
12. Personal Data Processing
The processing of personal data complies with the provisions of the Privacy Policy, available here.
13. Applicable Law and Competent Jurisdiction
These Terms and Conditions are governed by Portuguese Law.
In case of dispute, the parties submit to the Portuguese Courts, expressly waiving any other.
